Refund policy

To waste less and offer you a more sustainable way to shop, we're committed to making in small batches, and only with partners who prioritize quality and a healthy work environment. Your moimoi pieces are always made with the utmost care, so we generally don't accept returns and refunds, with the exception of defective or incorrect items.

Return Window

You have 5 days from the date of delivery to request a return or exchange. Please reach out to moi.moi.for.you@gmail.com within this window, as requests made after 5 days unfortunately can't be accepted.

Please attach the following in your email:

      1. Order number
      2. Clear photos of the item and the packaging it arrived in
      3. Your reason for requesting a return

Once we receive your request, we'll investigate whether you're eligible for a return. This process takes a maximum of 5 business days.

Please note that all our products are handmade, so slight differences may occur between pieces.

Return Process

Once your return/exchange is approved, we will:

    1. Send you a DHL return label
    2. Return shipping is your responsibility. In some cases, we may offer a partial refund or store credit to help cover this cost.
    3. If you're requesting a return for reasons outside of damage or an incorrect order, you're responsible for both the return and reshipping costs.

Refund Process

Once your refund request is approved, we'll process it to your original payment method within a maximum of 5 business days.

Please understand that we only accept returns and refunds when the item is unworn, unwashed, and the hangtag is still attached.

Please always double-check your size against our size chart before ordering, as we run in Japanese sizing and may run smaller than expected. By checking out, you take responsibility for your choice of size and color.

Thank you for your understanding and support. As a small brand, every order feels like a dream come true, and we'll always do our best to give back to you.